Knowledge base
Recent articles
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Can I return any product?
You have 14 days from the reception of your purchase to ...
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How can I return a product?
GLS Return Service You may use our optional GLS return...
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How long does it take a return to be processed and refunded?
We want to inform you that our standard return processin...
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Payment methods
You can pay for your order in four different ways. With ...
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How long does it take to deliver an order?
Except for special circumstances, deliveries may take be...
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Is shipping free of charge?
We ship all our orders free of charge worldwide. We may ...
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Where do we ship our products?
We deliver worldwide except the following countries: UK,...
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How are deliveries done?
We only deliver to specific addresses, not to PO Boxes. ...
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Can I cancel an order once it is done?
You have the right to cancel your order at any time befo...