GLS Return Service
You may use our optional GLS return service if you are located in: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Poland, Portugal, Slovakia, Slovenia and Sweden.
GLS return service costs 7.95€ per pair, however if you purchase more than one item and return these together in the same parcel, you will only be charged 7.95€ for the first pair and 3€ for any consecutive pairs. This amount will be deducted from the price of the returned goods and you will be refunded the remaining amount.
Please copy and paste the link below to your browser and complete the requested information (please note that you need to select your language)
https://www.gls-returns.com/#/m/mascaro
To return from countries outside of Europe or countries not listed above, please follow the steps below.
Returns are at your own expense. We recommend that you use your local post service registered post, which is usually the cheapest option. The return address you need to indicate on your parcel is:
MASCARÓ
DESAROLLOS INSULARES S.A.U.
PASSEIG DE LES FILADORES, 8
07750 FERRERIES MENORCA BALEARIC ISLANDS SPAIN
CIF A07232754
Tel: +34 971 374539
We recommend that you use your local post service registered post, which is usually the cheapest option.
UNITED KINGDOM
If you are located in the United Kingdom, to return articles purchased at our online store, please post the shoes to the following address:
Pretty Ballerinas
34 Brook Street
W1K 5DN
London
Tel 0207 4082348
The return is at your own expense. We recommend you use your local post service registered post which is usually the cheapest option.
If you are located in London and wish to simply drop off the return in store, you may also do so.